Risk
A small number of these washing machines have failed in use due to a fault with the internal control unit.
This can lead to overheating during use and in some cases there is a small risk of a fire developing.
Models affected
The models SW1010 and SW1020 from Swan sold between 2010 and 2012 are affected by the recall.
Details
Very is recalling two models of Swan washing machines.
The recall affects the item numbers: SW1010W; SW1010Wa; SW1010B; SW1010Ba; SW1020W; SW1020Wa; SW1020B; SW1020Ba.
What to do next
To confirm whether you have an affected model, check the model number displayed on the front of the machine on the rating label, against the affected model numbers listed above.
If you believe you have an affected machine, stop using the machine and disconnect or switch it off at the wall socket.
Please contact 0800 Repair on the free phone helpline number 0800 888 6124 (Monday to Friday 9am to 8pm and Saturday 10am to 4pm) or email productmodifications@0800repair.com
If you have one of the affected washing machines Very will arrange for a free replacement of the control unit by their repair partner 0800 Repair.
The appointment will last approximately 30 to 45 minutes, is free of charge and will take place at a time that is convenient to you.
Electrical Safety First strongly recommends that anyone who discovers they have an electrical item that has been recalled should stop using it until it has been checked by the manufacturer.
